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Please review our policies and procedures and let us know if you have any questions by contacting us at [email protected]
For security reasons, this website does not process payment transactions. Instead, this website is designed to take “Order Requests.” As much as possible, we respond to all Order Requests during business hours, Mondays to Fridays (10:30AM to 6:00PM, +08:00GMT). Order Requests received after 6PM will be processed the following day.
ORDER PROCESSING AND SHIPPING LEAD TIMES
Orders paid and verified by 12nn (+8:00GMT) are usually shipped out on the same business day. Tracking information, when available, will be sent to the customers.
The shipping lead times are as follows:
|DELIVERY METHOD||WITHIN METRO MANILA||OUTSIDE METRO MANILA|
|Standard Courier||Typically 1-3 Business Days||Typically 3-5 Business Days|
|Expedited Courier (Grab Express)||Applicable depending on service/lead time and other arrangements||Not applicable, unless service becomes available|
|Air/Sea Freight Forwarder (i.e. Capex, APCargo, etc)||Not applicable||Applicable depending on service availability and payment arrangements|
DEPOSIT AND PAYMENT CONFIRMATION
Customers are required to inform us once full bank deposit/payment has been made. Once verified, orders are prepared and scheduled for courier pickup. Orders will not be processed unless the above procedure is followed. Most deposits/payments confirmed by 12noon (+8:00 GMT) are shipped on the same business day. Confirmations after 12noon are processed the following business day.
In compliance with transit guidelines, liquids, batteries and hazardous materials are generally restricted from air transport. Orders pertaining to this nature of shipment are processed in accordance with our internal shipping policies and arrangements.
INTERNATIONAL ORDERS, PAYMENTS AND SHIPPING
We accept International orders. We accept PayPal or Bank telegraphic transfer as mode of payment. Shipping to most countries is available via third-party courier companies (e.g. FedEx, TNT). Shipping times vary depending on carrier type. Please check with us for more details. For Paypal transaction, the customer should shoulder the charges or they will be added to the final invoice.
All customers acknowledge and accept that courier service is operated by an independent third-party and we do no assume any responsibility or liability for any deficiency in the service on part of the courier company. Further, we shall not be responsible in any manner whatsoever to orders lost in transit by accident, theft, natural calamities (act of God) or any other reason, outside the control of, or not arising out of any willful act or default by our company.
REFUSAL OF RECEPIENT TO CLAIM DELIVERY, RE-ROUTING OR INCORRECT ADDRESS / CONTACT INFORMATION
In such cases, the packages will be sent back to EchoPhoto's office and may have to be reshipped at another date to either the same delivery address or a different one. This will cost the customer additional charges. In case the customer refuses to have the item reshipped, he will not be refunded with the shipping cost that he previously paid for. Charges incurred due to supplied wrong address or re-route requests are to the account of the customer.
PRODUCT RETURNS / WARRANTY RETURNS
Shipping and courier charges for product returns, apart from error caused on the part our company, are entirely to the account of the customer.
MISSING OR DAMAGED ITEMS DURING TRANSIT
All damages or missing items claims should be reported within five (5) business days of delivery. Customer should keep the original packaging/carton and contact us so that we can properly conduct an investigation regarding the matter with all concerned parties.
ORDERS FOR PICKUP
It is advised that customers who wish to pick up their orders from our office should inform us in advance. This way, we can prepare the ordered item for releasing.