Frequently Asked Questions
Yes, we do.
The best way to order from us is online. Contactless store pickup and shipping is fully operational Monday through Friday from 10 am - 6 pm (PST, +GMT +8:00).
If you prefer to visit, please let us know when so we can properly accommodate you. We've set safety protocols in order to keep you safe.
Our mission is to equip you with tools that are purposeful and transformative. This mission continues to resonate in us now, more than ever.
Read our COVID-19 Statement to understand how we navigate the ever-evolving situation
Contactless store pickup is open Monday through Friday from 10am - 6pm (PST, +GMT +8:00). Once your order and payment are processed online, please wait for us our acknowledgement. We shall also be informing of you the pertinent details as soon as your order is properly inspected and packed. This way, you can schedule with your TPS (third-party services) couriers like Grab, Lalamove, etc. for the pickup.
Once you have submitted your order, please give our team 1-2 business days to check and verify your order and payment. We will be sure to inform you via email and/or SMS of any updates about your order. In certain events like holidays or store closures, we will need more time to check and process your order.
We strive to keep most items in stock for immediate delivery (unless we specify that is only available on “special order” basis only). In the event that an item is out of stock or for any other reason, it's unable to be shipped, we will notify you usually within one business day. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out to you. Your credit card will only be charged at the actual time of shipment, there might be a hold on the funds until the time of shipment.
For Pre-orders, you can read the accompanying information indicated in the pre-order faqs on the product pages itself.
Yes, we ship to over 200 countries worldwide. For international orders, please send us an email before placing an order to avoid any ordering and shipping issues. International shipments are subject to import fees, duties and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees, custom clearance charges that may be imposed by the carrier. All of these charges are shouldered by the recipient. We do not have control over these charges and cannot predict what they might be.
For complete information on ordering and shipping, please visit this link