Ordering & Shipping
Please review our policies and procedures and let us know if you have any questions by contacting us at [email protected]
Our website is SSL-certified and processes payment securely. All orders are processed during our business hours, Mondays to Fridays (10:30 am to 6:00 pm, +08:00 GMT). Order Requests received after 6 pm will be processed the following day.
ORDER PROCESSING AND SHIPPING LEAD TIMES
Important: Read our COVID-19 Statement concerning precautions, policies and lead times.
Orders paid and verified by 12nn (+8:00GMT) are usually shipped out on the same business day. Tracking information, when available, will be sent to the customers via email and/or SMS. The shipping lead times are as follows:
| DELIVERY METHODS | METRO MANILA | OUTSIDE METRO MANILA |
| Standard Courier | Typically 1-3 days* | Typically 2-5 days* |
| Expedited / Same-day | Applicable on service/lead time and other arrangements | Not applicable, unless service becomes available |
| Air/Sea Freight | Not applicable | Applicable on service availability and payment arrangements |
* Not counting weekends and holidays
PAYMENTS VIA ONLINE BANKING, BANK DEPOSITS or GCASH
Customers who paid via online banking, bank deposits or Gcash should notify by sending your deposit slip/confirmation via this form once full payment is made.
Once verified, orders are prepared and scheduled for courier pickup. Orders will not be processed unless the above procedure is followed. Most deposits/payments confirmed by 12noon (+8:00 GMT) are shipped on the same business day. Confirmations after 12noon are processed the following business day.
APPLICABLE RESTRICTIONS
In compliance with transit guidelines, liquids, batteries and hazardous materials are generally restricted from air transport. Orders pertaining to this nature of shipment may not be shipped or may be processed in accordance with our internal shipping policies and arrangements.
INTERNATIONAL ORDERS, PAYMENTS, AND SHIPPING
We accept International orders. We accept PayPal or Bank telegraphic transfer as mode of payment. Shipping to most countries is available via third-party courier companies (e.g. FedEx). Shipping times vary depending on carrier type. Please check with us for more details. All customary fees such as import duties and taxes are shouldered by the customer.
COURIER DISCLAIMER
All customers acknowledge and accept that courier service is operated by an independent third-party and we do not assume any responsibility or liability for any deficiency in the service on part of the courier company. Further, we shall not be responsible in any manner whatsoever to orders lost in transit by accident, theft, natural calamities (an act of God) or any other reason, outside the control of, or not arising out of any willful act or default by our company.
REFUSAL OF RECIPIENT TO CLAIM DELIVERY, RE-ROUTING OR INCORRECT ADDRESS / CONTACT INFORMATION
In such cases, the packages will be sent back to EchoPhoto's office and may have to be reshipped at another date to either the same delivery address or a different one. This will cost the customer additional charges. In case the customer refuses to have the item reshipped, he will not be refunded with the shipping cost that he previously paid for. Charges incurred due to supplied wrong address or re-route requests are to the account of the customer.
PRODUCT RETURNS / WARRANTY RETURNS
Shipping and courier charges for product returns, apart from error caused on the part of our company, are entirely to the account of the customer.
MISSING OR DAMAGED ITEMS DURING TRANSIT
All damages or missing items claims should be reported within five (5) business days of delivery. The customer should keep the original packaging/carton and contact us so that we can properly conduct an investigation regarding the matter with all concerned parties.
ORDERS FOR PICKUP
It is advised that customers who wish to pick up their orders from our office should inform us in advance. This way, we can prepare the ordered item for releasing.